Web Survey Bibliography
Title Sequential or Simultaneous Multi-Mode? Results from Two Large Surveys of Electric Utility Consumers
Author Jackson, C., Ledoux, C.
Year 2014
Access date 28.08.2014
Abstract
A recent meta-analysis of the response rates in 19 multi-modal surveys offering mail and web options indicated that a concurrent web option significantly lowered overall response
rates (Medway and Fulton, POQ, Winter 2012). The impact of sequential or simultaneous multi-modal survey approaches was analyzed by comparing results from the two most recent waves of a residential appliance saturation survey conducted for Southern Company. The survey, which is conducted at three-year intervals, was conducted in 2010, and data collection for the 2013 survey wave has just been completed, with samples of 15,000 randomly-selected customers in each wave. The following data collection approaches were used in the two survey waves:
Simultaneous multi-mode: In 2010, the cover letters transmitting the original mail survey provided a URL and password at which the potential respondent could access the survey
online, rather than returning it by mail. This information was also included in a second mailing of the questionnaire to non-respondents.
Mixed sequential/simultaneous multi-mode: In 2013, the survey began with an email invitations to approximately one-half of respondents for whom email addresses were available. A reminder email was sent several days later. Subsequently, mail survey packets were sent to all non-respondents, including both those who had and had not received the email invitation. The URL and a password to access the survey were included in both the initial and reminder cover letters for the mail survey.
There was an increase in the number of web surveys completed in 2013 compared with 2010 (703 and 476, respectively). However, the overall response rate decreased from 36.9% in 2010 to 29.9% in 2013. We are currently
Access/Direct link
Year of publication2014
Bibliographic typeConferences, workshops, tutorials, presentations
Web survey bibliography (336)
- Achieving Strong Privacy in Online Survey; 2017; Zhou, Yo.; Zhou, Yi.; Chen, S.; Wu, S. S.
- Where, When, How and with What Do Panel Interviews Take Place and Is the Quality of Answers Affected...; 2017; Niebruegge, S.
- Is There a Future for Surveys; 2017; Miller, P. V.
- Mobile Research im Kontext der digitalen Transformation; 2017; Friedrich-Freksa, M.
- Virtual reality meets sensory research; 2017; Depoortere, L.
- Online customer journey analysis: a data science toolbox; 2017; Bonnay, D.
- Comparing Twitter and Online Panels for Survey Recruitment of E-Cigarette Users and Smokers; 2016; Guillory, J.; Kim, A.; Murphy, J.; Bradfield, B.; Nonnemaker, J.; Hsieh, Y. P.
- Statistical Design for Online Experiments Across Desktops, Tablets, Smartphones (and Maybe Wearable...; 2016; Qian, P.; Sadeghi, S.; Arora, N. K.
- FocusVision 2015 Annual MR Technology Report; 2016; Macer, T., Wilson, S.
- The Effects of a Delayed Incentive on Response Rates, Response Mode, Data Quality, and Sample Bias in...; 2016; McGonagle, K., Freedman, V. A.
- A look at the unique data-gathering process behind the Harvard Impact Study; 2016; Vitale, J.
- Are sliders too slick for surveys?; 2016; Buskirk, T. D.
- Evaluating Online Labor Markets for Experimental Research: Amazon.com's Mechanical Turk; 2016; Berinsky, A.; Huber, G. A.; Lenz, G. S.
- Web-based versus Paper-based Survey Data: An Estimation of Road Users’ Value of Travel Time Savings...; 2016; Kato, H.; Sakashita, A.; Tsuchiya, Tak.
- An Examination of Opposing Responses on Duplicated Multi-Mode Survey Responses; 2016; Djangali, A.
- Scientific Surveys Based on Incomplete Sampling Frames and High Rates of Nonresponse; 2016; Fahimi, M.; Barlas, F. M.; Thomas, R. K.; Buttermore, N. R.
- Adapting Labour Force Survey questions from interviewer-administered modes for web self-completion in...; 2015; Betts, P.; Cubbon, B.
- Internet Panels, Professional Respondents, and Data Quality; 2015; Matthijsse, S.; De Leeuw, E. D.; Hox, J.
- Are they willing to use the web? First results of a possible switch from PAPI to CAPI/CAWI in an establishment...; 2015; Ellguth, P.; Kohaut, S.
- GreenBook Research Industry Trends Report; 2015; Murphy, L. (Ed.)
- The role of gamification in better accessing reality and hence increasing data validity ; 2015; Bailey, P.; Kernohan, H.; Pritchard, G.
- Rewarding the Truth; 2015; Puleston, J.
- Impact of raising awareness of respondents on the measurement quality in a web survey; 2015; Revilla, M.
- Email subject lines and response rates to invitations to participate in a web survey and a face-to-face...; 2015; Sappleton, N.; Lourenco, F.
- Can a non-probabilistic online panel achieve question quality similar to that of the European Social...; 2015; Revilla, M.; Saris, W. E.; Loewe, G.; Ochoa, C.
- Mode Effects in Mixed-Mode Economic Surveys: Insights from a Randomized Experiment; 2015; Hsu, J. W.; McFall, B. H.
- Web-based survey, calibration, and economic impact assessment of spending in nature based recreation; 2015; Paudel, K. P., Devkota, N., Gyawali, B.
- The Influence of Answer Box Format on Response Behavior on List-Style Open-Ended Questions; 2014; Keusch, F.
- Improving Survey Response Rates in Online Panels Effects of Low-Cost Incentives and Cost-Free Text Appeal...; 2014; Pedersen, M. J., Nielsen, C. V.
- Matrix versus paging designs in a brand attribution task; 2014; Conrad, F. G., McCullough, W., Nishimura, R.
- Internet-Based Surveys: Methodological Issues; 2014; Albaum, G., Brockett, P., Golden, L., Han, V., Roster, C. A., Smith, S. M., Wiley, J. B.
- Use of a Google Map Tool Embedded in an Internet Survey Instrument: Is it a Valid and Reliable Alternative...; 2014; Dasgupta, S., Vaughan, A. S., Kramer, M. R., Sanchez, T. H., Sullivan, P. S.
- Sequential or Simultaneous Multi-Mode? Results from Two Large Surveys of Electric Utility Consumers; 2014; Jackson, C., Ledoux, C.
- Targeting the bias – the impact of mass media attention on sample composition and representativeness...; 2014; Steinmetz, S., Oez, F., Tijdens, K. G.
- Exploring selection biases for developing countries - is the web a promising tool for data collection...; 2014; Tijdens, K. G., Steinmetz, S.
- Measuring the very long, fuzzy tail in the occupational distribution in web-surveys; 2014; Tijdens, K. G.
- Moving answers with the GyroScale: Using the mobile device’s gyroscope for market research purposes...; 2014; Luetters, H., Kraus, M., Westphal, D.
- Clicking vs. Dragging: Different Uses of the Mouse and Their Implications for Online Surveys; 2014; Sikkel, D., Steenbergen, R., Gras, S.
- Innovation for television research - online surveys via HbbTV. A new technology with fantastic opportunities...; 2014; Herche, J., Adler, M.
- Online mobile surveys in Italy: coverage and other methodological challenges; 2014; Poggio, T.
- How Sliders Bias Survey Data; 2013; Sellers, R.
- Survey Research Response Rates: Internet Technology vs. Snail Mail ; 2013; Lanier, P. A., Tanner, J. R., Totaro, M. W., Gradnigo, G.
- The impact of New Zealand's 2008 prohibition of piperazine-based party pills on young people'...; 2013; Sheridan, J., Dong, C. Y., Butler, R., Barnes, J.
- How well do volunteer web panel surveys measure sensitive behaviours in the general population, and...; 2013; Erens, B., Burkill, S., Copas, A., Couper, M. P., Conrad, F.
- Effects of Gamification on Participation and Data Quality in a Real-World Market Research Domain ; 2013; Cechanowicz, J., Gutwin, C., Brownell, B., Goodfellow, L.
- Ideal participants in online market research: Lessons from closed communities; 2013; Heinze, A., Ferneley, E., Child, P.
- Online, face-to-face and telephone surveys—Comparing different sampling methods in wine consumer...; 2013; Szolnoki, G., Hoffmann, D.
- Where does the Fair Trade price premium go? Confronting consumers' request with reality; 2013; Langen, N., Adenaeuer, L.
- Customer satisfaction in Web 2.0 and information technology development; 2013; Sharma, G., Baoku, L.
- Research staff and public engagement: a UK study; 2013; Davies, S.